Shipping policy

Last updated: September 29, 2026.

Typical timing: orders are normally processed in 1–3 business days. Estimated transit after dispatch is 2–4 weeks for the United States, Canada, Australia, New Zealand, the United Kingdom and many European destinations, and 2–5 weeks for other supported destinations. These are estimates, not guarantees.

1. Processing

Processing includes payment review, address checks, item preparation and packing. Orders placed on weekends or public holidays begin processing on the next business day. High order volume, verification issues or product availability may extend processing time.

2. Delivery estimates and charges

The available shipping option and charge for an address are shown at checkout. Transit estimates begin after dispatch and do not include processing time. Carrier congestion, customs, weather, local delivery conditions and events outside reasonable control can cause delays.

3. Tracking

When tracking is available, it is sent to the email address used for the order. A label may be created before the carrier records its first scan, so updates can take several business days to appear. Separate parcels may have separate tracking numbers.

4. Addresses and delivery

Customers are responsible for providing a complete and accurate delivery address. Contact support@doadc.com immediately if a correction is needed. We cannot guarantee changes after processing begins. If delivery fails because an address is incomplete, access is unavailable or a parcel is not collected, additional shipping charges may apply.

5. Split shipments

An order may arrive in more than one parcel because of product size, availability or fulfillment location. A split shipment does not add extra product charges. Review each shipping email for the items and tracking number assigned to that parcel.

6. Customs and import charges

International orders may be subject to duties, taxes, customs review or carrier fees determined by the destination. Unless checkout expressly states otherwise, these charges are the recipient’s responsibility and are not included in the product price.

7. Delayed, lost or damaged parcels

If tracking has not updated for an extended period, a parcel is marked delivered but cannot be found, or an item arrives damaged, contact support@doadc.com with the order number and tracking details. For visible damage, retain the packaging and provide clear photos. We will review the available carrier information and explain the next step.

8. Delivery restrictions

Some products or destinations may not be available because of carrier, legal or logistical restrictions. Any applicable restriction is shown at checkout or communicated before fulfillment. We may cancel and refund an order that cannot be delivered lawfully or reliably.