Refund policy

Last updated: September 29, 2026.

1. Eligibility

Unless an item arrived damaged, defective or incorrect, it must be unused, clean, complete and in substantially the condition received, with original packaging, manuals, accessories and included parts. Proof of purchase from www.doadc.com is required.

Items showing soil, water residue, wear, odor, misuse, modification, accidental damage or missing parts may be refused or receive a reduced refund where permitted by law.

2. Non-returnable items

Gift cards, final-sale items and products not purchased from Doadc are not eligible. Opened consumables and items that cannot be safely resold for hygiene or contamination reasons may be excluded from change-of-mind returns. These exclusions do not limit remedies for defective, damaged or incorrectly supplied goods.

3. How to request a return

1. Email support@doadc.com within 30 days after delivery.
2. Include the order number, product name, reason for the request and current item condition. Photos may be requested.
3. Wait for approval and the correct return address. Do not return a parcel to an address shown on the original package unless we confirm it.
4. Pack the approved contents securely and use the instructions provided.

Unauthorized, cash-on-delivery or incorrectly addressed returns may be refused or delayed.

4. Return shipping

For an eligible change-of-mind return, the customer is responsible for return shipping and should use a trackable service. Original delivery fees are not refundable unless required by law. If we confirm that the item was damaged in transit, defective or incorrect, we will explain the available remedy and whether return shipping is covered.

5. Damaged, defective or incorrect orders

Inspect the order after delivery. Contact us promptly, preferably within 14 days, with the order number and clear photos of the product, shipping label, packaging and affected area. Keep the packaging until the review is complete. Depending on the issue, we may provide troubleshooting, a replacement part, replacement, return instructions or a refund.

6. Inspection and refunds

After an authorized return is received, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Your bank or payment provider may need additional time to post the credit.

7. Exchanges, cancellations and address changes

Direct exchanges are not guaranteed. The simplest option may be an approved return followed by a new order. Contact us as soon as possible to request cancellation or an address change. Changes cannot be guaranteed after processing or fulfillment begins.

8. Consumer rights

This Policy does not exclude mandatory consumer rights or remedies. Requests involving suspected fraud, altered goods or policy abuse may be declined to the extent permitted by law.